Things I will NOT draw under any circumstances:

- Discriminating/hateful themes towards race, gender, sex, sexuality, religion or any other group or individual
- Mature themes such as sexual content or intense violence
- Non-consensual situations
- Copyrighted characters (D*sney, N*ntendo, etc.)
- Imitation of other art styles
I have right to decline any request I am not comfortable drawing even if it's not listed above.

COMMISSION PROCESS
1. Applications
Commission applications will usually open through forms where you will fill your application. In case you're looking for something that is not listed in the forms, please feel free to contact me directly via email. Applying for a commission or a quote is always free and you won't be charged anything if I have to decline your commission.
Once I have confirmed your initial commission request, please make sure to reply in a timely manner (within a couple of work days is preferred) or I will consider your slot abandoned and will pass it to someone else.

2. Payment
Once the first draft has been accepted by the client, I will send them an invoice for the payment. Commissions under 100€ must be paid in full once the first draft has been accepted.

In case of commissions of 200€ or more in price 30% (out of the full price) will be paid once the first draft has been accepted. I won't continue working on the commission further past this stage until this first invoice has been paid. Until the final draft has been accepted by the client, payment must be completed in full within 14 days. This 2 weeks is not counted in commission turnaround times.

Advanced payment plans can be made for commissions worth 400€+ upon agreement between me and the client.
In both cases, the client will not receive unwatermarked full resolution version of their commission until the full payment has been completed. If the client doesn't complete the payment within the agreed timeframe, I retain all permissions to the commissioned artwork and its future use and application. 
Payment is usually done via PayPal invoice, so please keep that in mind while applying for a commission. Those who have a bank account registered in Finland can usually pay via bank transfer invoice if they wish so.

3. Timeframe
I usually work based on a monthly or bi-weekly queue upon commission openings, so you can expect your commission to be finished within 4 weeks of application if not stated otherwise. The wait time might vary based on queue and complexity of the commissioned artwork. For the artwork to be delivered in a timely manner, I expect smooth communication. I am not responsible for delays caused by delayed communication from the client's behalf.

4. Delivery
The client will receive the completed digital product via Drive link delivered by e-mail once the commission has been approved and payment has been completed in full. An unwatermarked high resolution version as well as resized versions suitable for online sharing will be provided. The client will be responsible for storing the product on their devices. I will usually delete the PSD files eventually, so edits past this point can't be done.

LEGISLATION AND PERSONAL INFORMATION
You must be over 18 years old to commission me and I retain the right to ask you to legally confirm your age. 
All information concerning the commission will be discussed over my private business email with no third parties involved. I will temporarily store the client's contact information (name and email address) and PayPal address that will be used for the invoice in my private commission queue that can be only viewed and accessed by me. Receipts of the transaction details will be stored securely for at least six following years according to the Accounting Act (Ministry of Economic Affairs And Employment, 1336/1997) and will be accessed by me and my legally hired accountant.
​The clients may have their identity hidden if they wish so. If you don’t want your name or handle to be used with the commissioned work, please let me know that in your initial request if possible as I will usually upload the work in my galleries soon after completion. This mainly applies to online handles which is what I primarily ask you for character credit, real names will never be shared by default but can be done if requested.
​I may delay uploading the work online if the client wishes so (if the artwork is a gift to someone for a specific date, for example). By default, I have the right to eventually post my artwork online. If the client of a private commission doesn't want the artwork to be posted online, a compensation fee of 20% is required.

PERMISSIONS AND LICENSE
As the creator of the artwork, I retain the copyright to my work and have the right to upload it to my online galleries, social media platforms, portfolio etc. You are not allowed to reproduce or edit the commissioned piece for profitable purposes of any form without my agreement and a license you have paid for. However, you may upload the commissioned artwork online for personal use as long as there won't be misuse of copyrights and/or I will be credited as the artist. Editing my art on behalf of the client or anyone else is not permitted without my agreement (doesn't include cropping or resizing).

REVISIONS
My commission types include multiple updates of the different stages of the commissioned work that will be sent to a client via email, if not stated otherwise. Please request changes to the commission as soon as you can. I am authorized to charge an extra fee for any major changes later in the process if the part involving the edit has been present in the earlier WIPs and thus could have been made in the earlier stages. Any errors on my part such as incorrect character details that are clearly depicted in the reference material will be fixed without any additional cost. Edits on the sketch stage are free but I can ask for a compensation fee for major edits that aren't included in the briefing. All commission prices include 3 revisions in the sketch stage.
I will remove the PSD files from my files eventually, so when receiving the completed work, please make sure to look over the artwork before approving it.


REFUNDS AND CANCELLATIONS

Naturally, my work is always bound to my current level of skills, so doing my best is all I can and strive to do with every commissioned artwork. Up-to-date examples of the quality of my work are displayed in both my portfolio and revisions can be made upon request during the commission process, so I won't do refunds if the client wants to cancel the commission once the work is either finished or at the final rendering stage.
However, the client is entitled for a refund if artwork hasn't been completed within the timeframe agreed at the time of ordering. The estimated completion time is displayed either in the commission forms or agreed with the client via email in private. For example, "January completion" means that the work is expected to be completed by the last day of January.

If the client desires to cancel a commission that has already been worked on but has not been finished, a partial refund can be made and I will retain compensation for the work that has been made so far. In case I have to cancel the commission for some reason, the client will receive a full refund. 
The amount of refund (full or partial) will be discussed individually in agreement with the client. If you wish to receive a refund that you're entitled to according to my Terms of Service, please let me know via email!


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